Artwork Approval & Order Submission
Please review your art carefully prior to purchase to ensure you are completely happy with it. By submitting an order, you are providing your final acceptance of the artwork for production. Customers are entirely responsible for reviewing the accuracy, placement, and artistic rendering of all images and text prior to checkout.
Custom and Made-to-Order Products
At High Bridge Photography, all of our architectural art, home keepsakes, and printed products are uniquely made to order just for you through our trusted third-party printing partners. Because every item is custom-produced upon purchase, we do not hold inventory and cannot accept returns or offer exchanges for buyer’s remorse, dissatisfaction with the approved artwork, ordering the wrong size, or selecting the wrong color. Please review your order and sizing charts carefully before checking out.
Damaged, Defective, or Misprinted Items
We want you to be thrilled with your custom art! If your order arrives damaged, defective, or with a manufacturing error (such as a misprint), we will work directly with our printing suppliers to make it right.
How to Report an Issue: You must contact us through our Contact Us page within 30 days of the product delivery date.
What We Need: Please include your order number and provide a clear photograph showing the defect or damage. (If multiple items are affected, please include one photo showing all affected items together).
Resolution: Once the issue is verified with our suppliers, we will gladly offer a free replacement or a refund. In most cases, there is no need to mail the damaged physical item back.
Lost Packages
If your package is lost in transit, please contact us no later than 30 days after the estimated delivery date. We will coordinate directly with our fulfillment partners to track the package or arrange a replacement.
Shipping Address Errors and Unclaimed Packages
Customers are responsible for providing a correct and valid shipping address at checkout. If a package is returned to our supplier’s facility due to an incorrect or insufficient address provided by the customer, or if the package goes unclaimed at customs or the post office, the customer will be responsible for the actual cost of reshipping the item.
Digital Services (Family & Church Photography)
Refund policies regarding family portrait sessions, digital gallery downloads, and church directory participation are outlined in your specific sitting agreement or directory contract provided prior to your photography session.
Working Together
Your satisfaction is incredibly important to us. While our third-party suppliers maintain strict return guidelines for custom products, we are always committed to being your advocate. If you experience any unexpected issues with your order, please reach out to us so we can work together to find a fair and reasonable resolution.